Clear arrangements are part of a relaxed trip. These rental terms explain payment, cancellation, vehicle use and the excess. Have a question? We are happy to go through them with you.
Web version 31 October 2026, based on agreement version 1.1 of 30 October 2026. The version accepted for your reservation and specific written arrangements govern your booking, subject to mandatory legal rights.
Please read the conditions before accepting the rental. The itemised charges identify the products selected for this rental.
Hourly extension: daily vehicle rate ÷24 ×2; more than one hour late incurs an extra day.
Parking: public safe parking is permitted for temporary evening visits; at accommodation between sunset and sunrise, fenced or guarded parking is required.
Forensys: 9233; full contact +5999 461 3282.
1. Parties and documents
LOVE Car Rental N.V. (LOVE) rents the identified vehicle and equipment to the named main renter for the agreed period. The face sheet, selected protection schedule, agreed written amendments and identified condition report form this agreement. The accepted version of these conditions must be supplied before booking acceptance. A specific agreed amendment prevails over conflicting general wording to the extent lawful. Later published conditions do not retrospectively change an existing booking.
2. Booking and payment
No advance or online payment is currently required to make a booking. LOVE confirms the booking separately from payment. Payment is arranged directly with LOVE and recorded manually; the outstanding balance is due at pickup before release of the vehicle. A booking confirmation is not a payment receipt. Actual payments received are credited against the rental total. LOVE takes no security deposit or security hold. Payment methods and any permitted surcharge must be disclosed before acceptance; no undisclosed card surcharge applies. LOVE supplies an itemised invoice and payment record. Additional charges require a contractual basis and supporting records.
3. Cancellation and no-show
Where an advance has already been paid under an earlier booking agreement, on an ordinary customer cancellation before pickup LOVE retains that advance up to US$75 and refunds prepaid amounts above US$75. No advance is currently required for new bookings. LOVE may approve an exceptional refund of a paid advance for bereavement or comparable catastrophic circumstances after manual review and reasonable, proportionate evidence. Flight cancellation alone does not qualify for that exception. Mandatory legal rights remain unaffected.
For a no-show, amounts already paid, including sums above US$75, are non-refundable unless otherwise expressly agreed or required by law. This does not authorise collection of an unpaid balance. LOVE determines no-show status manually after attempting contact and reviewing the circumstances. A known flight delay is not automatically a no-show. Where LOVE cannot supply the agreed service, customer remedies and refunds are considered separately. Nothing removes mandatory rights or legitimate payment-dispute rights.
4. Flight delays and delivery
For a flight delay, LOVE offers free rescheduling of handover or coordinates delivery at another location requested by the customer. Send updated flight and contact details as soon as possible. Staff confirm the revised time and location. The agreed return time remains unchanged unless amended. If the revised address is in a higher delivery-fee zone, only the difference between the applicable zone fees is charged, not a second full delivery or collection fee. Further-west locations still require an individual agreement.
One delivery fee includes collection: US$0 for accommodation/address deliveries from Jan Thiel up to the airport; US$30 for delivery or collection ON the airport; US$50 west of the airport through Fontein. Further west requires an individual agreement or airport pickup. For different delivery and return zones, the highest applicable zone fee is charged once per rental, including delivery and collection. LOVE confirms the applicable delivery zone and charge before booking acceptance. No undisclosed evening, parking or airport surcharge is introduced by these terms.
For airport delivery, use the airport’s free WiFi and WhatsApp LOVE on +599 9 660 4862 immediately after landing. After immigration, baggage collection and customs, leave through the public arrivals exit, turn immediately left and continue straight towards Wendy’s. Message LOVE again when walking to Wendy’s, give your name or reservation number, and wait there until our team collects you. Both messages are essential for coordinating your handover. For delivery at an accommodation or another address, send your WhatsApp location pin, accommodation name, full address, unit or room number and entrance directions. Staff confirm the meeting place and time. Install WhatsApp before travel; personal operational communication is in Dutch or English via WhatsApp.
5. Drivers and permitted use
Every authorised driver must be at least 19 years old and have held an appropriate category B licence for at least one year. All drivers must present their valid original licence in person before being approved to drive; a driver joining later must complete verification before driving. Optional excess reduction is not available to drivers under 23 years old.
Only named, approved drivers with valid appropriate licences may drive. The main renter is contractually responsible, to the extent lawful, for obligations arising from authorised drivers' use; that does not remove a driver's own legal responsibility. Eligibility limits must be stated before booking and match the approved rental insurance and LOVE protection terms.
Use is restricted to Curaçao unless expressly agreed and legally insured. Do not drive impaired by alcohol, illegal drugs or medication that impairs driving; race, perform speed tests, drive recklessly, use the vehicle for illegal purposes, tow without permission, carry unsafe loads, exceed passenger/seatbelt capacity, or continue driving when a warning or fault indicates likely damage. Drivers must be physically and mentally fit to drive. Do not consume alcohol or drugs before or during driving. Use appropriate restraints and obey road rules. Driving lessons and pushing or towing other vehicles/trailers are prohibited without LOVE's express written approval. Smoking in the vehicle is prohibited. Do not leave belongings in the vehicle, whether visible or concealed; LOVE does not provide personal-belongings cover under the vehicle protection. This does not exclude LOVE's own legal responsibility where applicable. A minor mistake is not automatically defined as reckless driving.
Driving on unpaved roads or off-road is prohibited, including at Shete Boka, San Juan and the Hato plains. The rental vehicle may not enter Christoffelpark or be taken to the Kokomo Beach full-moon party. These restrictions apply to the rental vehicle; customers may visit by other transport. Commercial passenger use requires express approval and applicable licensing and insurance.
6. Vehicle condition and maintenance
The renter must exercise reasonable care, lock the vehicle whenever unattended and safeguard keys and remote/alarm devices. Return the interior and equipment reasonably clean, allowing ordinary use. Exceptional dirt or smoking residue beyond normal turnover is charged at documented reasonable cleaning cost, without a fixed service penalty. Lost, stolen, broken or water-damaged keys, remotes and alarm devices are excluded from protection; a claim requires responsibility and documented reasonable replacement or programming costs.
LOVE supplies a maintained, roadworthy vehicle, including safe tyres and suitable agreed equipment. The pickup condition report records existing damage, fuel, odometer and supplied equipment. Ordinary wear, existing damage and faults attributable to LOVE are not charged to the renter. The renter must promptly report faults and stop when continued use would be unsafe or risk further damage. Do not arrange repairs without LOVE approval except reasonable emergency measures that cannot safely await instructions. LOVE bears ordinary maintenance costs. No promise in this clause makes the customer responsible for diagnosing latent faults.
7. Fuel, extensions and return
The minimum rental is four consecutive 24-hour periods. Unlimited kilometres and the first two authorised drivers are included. Delivery hours are 08:00–19:00 Curaçao local time. The stated delivery, excess-reduction and child-equipment prices exclude 9% sales tax, shown separately in the itemised charges.
For a customer-requested early return, the agreed rental charges are not reduced and unused rental time is not refunded, unless LOVE agrees otherwise or applicable law requires a different result. This does not govern a return caused by LOVE's failure to provide the agreed service. An approved extension remains subject to the same accepted conditions and selected protection, except for specifically agreed changes; record revised duration, charges and protection dates before continued use.
Use the specified fuel and return the vehicle at the documented pickup fuel level, full-to-full where supplied full. A shortfall is charged at documented reasonable fuel cost, without an additional fixed service penalty. Misfuelling is excluded from protection and must be reported immediately; do not start or continue driving.
Delivery hours are 08:00–19:00 Curaçao local time. Rental time is measured in consecutive 24-hour periods. Extensions require LOVE approval before the agreed return time and remain subject to availability and confirmation of price and protection. For a late return of up to and including one hour, the vehicle extension charge is calculated per minute at the agreed daily vehicle rate ÷24 ×2 ÷60. A return more than one hour late incurs one additional rental day, including selected daily-priced products. Do not charge both the hourly amount and a full additional day for the same period. Continued or longer extensions require a separately confirmed duration and price. Billing does not retrospectively authorise use or establish insurance cover. Return at the agreed time and place with keys and equipment. LOVE conducts a prompt documented return inspection, preferably with the renter. An after-hours handover must be expressly agreed. Later damage claims require evidence connecting the damage to the rental; the renter is not automatically liable for damage occurring after LOVE regains custody.
8. Covered damage and excess
For an incident within the included vehicle-damage protection and subject to the agreed exclusions, the renter's aggregate liability for covered vehicle damage and associated covered damage costs is limited to the lower of documented recoverable loss and US$600 per incident. The cap applies across panels and must not be multiplied by the number of panels. Separate incidents may have separate excesses, supported by evidence. The US$600 is a maximum, not an automatic flat charge for every scratch.
If optional excess reduction was selected and paid for the rental period, the excess for covered vehicle damage is US$0. LOVE funds the difference between underlying insurance recoveries and this contractual promise. Insurer refusal alone does not remove LOVE's protection promise. Statutory third-party insurance rights and actual insurer liability are distinct from this contractual vehicle-damage arrangement. All vehicle damage is in the same covered-damage category, subject to the express exclusions (including keys, misfuelling and separately treated tyres). Glass, roof, underbody and other vehicle parts have no separate damage category. This does not establish unlimited passenger-injury, personal-property or third-party limits.
Theft protection requires safe parking, a locked vehicle and safeguarded keys. The same US$600 excess or eligible selected US$0 reduction applies to qualifying theft; key costs remain excluded. During the day, use lawful designated parking spaces or parking areas. Do not park on the roadside outside designated parking or in isolated, poorly lit or concealed alleyways. The accommodation parking requirements below apply from sunset until sunrise.
Overnight means the period from local sunset until local sunrise in Curaçao on the relevant dates. When parked at the renter's accommodation during this period, the vehicle must be behind a fence or in a guarded parking space. No other parking arrangement at the accommodation qualifies under this overnight theft-protection condition. Temporary parking while visiting restaurants or other destinations in the evening remains permitted under the general safe-parking rules; fenced or guarded parking is not required for every such stop. The customer must not use an evening-stop exception to leave the vehicle elsewhere for overnight storage instead of secure accommodation parking. This is a parking condition, not a prohibition on nighttime driving or evening visits. Theft protection is conditional on the agreed security rules; responsibility and any exclusion are manually assessed with evidence, not determined by an automated parking score. This parking condition does not automatically remove protection for unrelated damage or override mandatory legal rights.
LOVE includes towing and callouts. Contact LOVE to arrange assistance when safely possible. Safety, medical needs and authority instructions take priority.
9. Exclusions and tyre protection
Tyre repairs or replacement require LOVE’s authorisation and an approved suitable repairer. Do not continue driving on a damaged tyre. Contact LOVE for safe assistance; towing and callouts are included. Existing defects and unsafe wear remain LOVE’s responsibility.
Keys and misfuelling losses are excluded. Loss attributable to unauthorised driving, alcohol, drugs/impairing substances or reckless driving is excluded as lawfully defined in the final schedule. LOVE must identify the applicable exclusion and supporting facts. Full liability for excluded losses remains subject to causation, proof, applicable law and credits for recoveries. Do not automatically void all unrelated protection for every breach.
Without optional tyre protection, new punctures and tyre sidewall damage are not covered by the US$600 or US$0 vehicle-damage protection. Renter-responsible loss is assessed at documented reasonable repair or replacement cost. If separate tyre protection was selected at US$3 per rental day plus 9% sales tax, punctures and sidewall damage arising during ordinary permitted use are covered without a tyre excess. Wheels, rims and damage caused by misuse are excluded from this tyre-only product. Existing defects, unsafe wear and unroadworthy tyres supplied by LOVE remain LOVE’s responsibility, with or without the product. No duplicate recovery is permitted.
10. Damage assessment and panel charges
LOVE documents new damage and compares pickup and return evidence. The charge is US$300 per newly damaged panel. Major damage is assessed with competent repair or insurance input. A panel charge and a repair charge are not added together for the same damage. For covered damage, the US$600 per-incident cap or selected US$0 excess remains applicable across all panels in that incident. Ordinary wear and pre-existing damage are not charged.
11. Accident, damage and theft procedure
Immediately report seizure, impoundment or confiscation of the vehicle to LOVE when safe and provide the authority's notice, location and reference. Preserve relevant correspondence. After an incident, complete the requested incident form, identify involved parties and witnesses, and stay at or remain available near the scene until the accident service/authorities release you, subject to immediate safety and medical needs. Cooperate with LOVE and the insurer. Do not admit or negotiate liability or settle on LOVE's behalf; this never permits withholding truthful facts from authorities or insurers.
Protect life first; call appropriate emergency services where needed. Notify LOVE immediately when safe and contact the designated accident-reporting service. Do not move or continue driving before that service or competent authorities instruct you, except where necessary for immediate safety, medical assistance or compliance with authorities. Remain available, preserve scene details and collect photographs, other-party and witness information when safe. Obtain the required incident/report reference and cooperate with reasonable investigation. Do not make settlements or promises on LOVE's behalf; provide truthful information. For theft, promptly report to police and LOVE. For damage discovered after parking, report the actual discovery circumstances rather than inventing a known impact location.
Forensys accident reporting: local emergency short code 9233. General full-format contact: +599 9 461 3282; local toll-free 0800-1199. If you cannot connect, contact LOVE promptly on +599 9 660 4862. Human support is available in Dutch and English.
12. Failure-to-report penalty
If the renter culpably fails to comply with material accident-reporting duties, a US$600 contractual penalty applies for that reporting breach, separately from the vehicle-damage excess. LOVE also retains the right to claim legally recoverable damage, to the extent permitted by applicable law. The penalty is assessed manually with supporting evidence; it is not an automatic payment-card charge.
No penalty applies merely because immediate reporting was impossible due to medical emergency, immediate danger or authority instructions, provided reporting follows as soon as reasonably possible. Before applying a penalty, LOVE manually assesses the facts, attribution, applicable notice requirements, proportionality and statutory limits. The penalty does not itself automatically remove the damage cap or optional protection. Any claimed loss of protection requires a separately valid term, applicable facts and assessment of coverage prejudice/causation as required by law. Court powers to reduce penalties and mandatory customer protections remain intact.
13. Claims, fines and payment disputes
LOVE conducts the return inspection promptly, with customer participation where practical. If darkness, severe dirt or another documented obstacle prevents a proper inspection, LOVE supplies subsequent findings promptly with supporting evidence. LOVE must establish that the damage arose during the renter’s responsibility rather than after return. A later finding alone does not establish liability. Selected protection and applicable excess limits remain in force.
Where legally recoverable, a claim for vehicle unavailability must show an actual loss attributable to the renter, a reasonable repair/recovery period and mitigation; it must not charge theoretical rental income automatically or duplicate repairs, insurance or other recovery. Covered associated losses remain within the agreed incident protection/cap. Collection costs and administrative charges require a disclosed contractual and legal basis, reasonable amounts and applicable notice; an unspecified administration fee is not an entitlement to any amount LOVE chooses.
All damage claims, reporting penalties and disputed claims require human review and approval. LOVE supplies an itemised explanation and relevant supporting evidence and gives the customer a reasonable opportunity to respond. No automatic stored-card charge, automatic liability decision or automatic final damage invoice is authorised. Agreed or otherwise lawfully established sums are collected through an appropriate payment process.
The renter is responsible for lawfully attributable traffic and parking fines during the rental. Cleaning, fuel shortfalls and loss of equipment are assessed at documented reasonable cost under these conditions; no undisclosed fixed administration or service penalty applies. A claim for loss of use or diminution in value requires a valid basis and evidence and must not duplicate another recovery. Insurance, third-party payments, salvage and other recoveries are credited. Collection costs and interest remain subject to applicable law, notice and proportionality.
14. LOVE's responsibilities and allocation of risk
To the extent lawful, the renter indemnifies LOVE for proven third-party claims and reasonable costs attributable to the renter's or authorised drivers' wrongful conduct or breach. This does not shift LOVE's own fault, defective maintenance, unlawful conduct or non-excludable obligations to the renter. LOVE is not a guarantor of airline schedules or customer travel arrangements. Nothing provides blanket immunity for LOVE, removes mandatory consumer rights or prejudices statutory third-party insurance protection.
15. Termination and recovery
For a serious breach or an immediate safety risk, LOVE may require use to stop and pursue lawful termination and vehicle recovery, with notice and an opportunity to remedy where required. No term authorises unsafe or unlawful repossession. Financial consequences require assessment of services supplied, lawful agreed charges and refunds; no automatic forfeiture of all rights for every breach.
16. Communications, privacy and evidence
Email carries official agreements, invoices and formal decisions; WhatsApp supports practical coordination. Provide working contact details and advise changes promptly. Operational communication is not marketing consent. LOVE processes necessary booking, driver verification, vehicle-condition and payment information for rental administration, claims and legal requirements. A selfie is not required for airport pickup; a location photograph or description can assist coordination. Payment-card details must be supplied only through the approved payment provider, never through chat or this document.
17. Law, complaints and amendments
Curaçao law applies, subject to mandatory protections that cannot lawfully be excluded. Complaints may be sent to rental@lovecarrentalcuracao.com, Kaya Vivaldi 60, Curaçao, or WhatsApp/telephone +599 9 660 4862. Invalid provisions do not automatically invalidate the remaining agreement to the extent lawful. Agreed amendments are recorded in writing and supplied to the customer; later published conditions do not retrospectively change an existing booking.